Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your order details once your order has been placed.
Shipping Times
Estimated delivery times by region:
- United States: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 12–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.
Shipping Costs
We offer free standard shipping on all orders. No minimum order value required.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's tracking page. Please allow 3–5 business days after dispatch for tracking information to update.
Customs and Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer. Diawaa has no control over customs processes and cannot predict additional charges.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at support@diawaa.com. We will investigate with the carrier and work to resolve the issue promptly.
Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout. Diawaa is not responsible for orders lost or delayed due to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order has been placed.
Contact Us
For any shipping related queries, contact us at support@diawaa.com